FAQ - Qualtrics

Transitioning out of Qualtrics

No. Even with the individual subscribed licenses, the brand ID (hkbuhk.qualtrics.com) will not be retained. Therefore, the survey links will be changed after the termination of service.

Similar to the survey links, your accounts will not be retained after the termination of service. For account transfer, please contact Karf (karfw@qualtrics.com) from Qualtrics.

Refer to this page for more information about User Moves

While possible to upload exported surveys in QSF format into a free account, do note that limitations apply (e.g. up to 3 active surveys, limited question types and survey logics). Refer to this page for more information.

Please contact Karf (karfw@qualtrics.com) for the enquiry regarding the individual licenses. There is no fixed pricing plans of the subscriptions, as the pricing depends on factors such as the usage and the expectation on the number of responses.

Without the access to the platform, it would be difficult to retrieve the data. As a result, we strongly recommend users to download the relevant data before the termination of the access to the platform (i.e. on or before 31 December 2022). Please contact the CHTL (chtl@hkbu.edu.hk) if you have any issues.

Qualtrics will automatically remove the data after 60 days. If you have any concern about sensitive data, please feel free to remove it yourself before 31 December 2022.

Please refer to this video regarding survey transfer. However, only texts and the order of the questions can be transferred to QuestionPro. Users would need to rebuild the logic and survey flow in the QuestionPro.

To download the data from Qualtrics, please refer to https://www.qualtrics.com/support/survey-platform/data-and-analysis-module/data/download-data/export-data-overview/.

For the data upload, it depends on the survey structure. In most of the cases, you would need to re-structure the excel datasheet. Please refer to https://www.questionpro.com/help/import-external-data-in-survey.html for details. We recommend users keeping the downloaded version, which is good enough for data housekeeping.

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