FAQ - ZOOM

Accounts

Please refer to the following guides:
For new Window users
For new Mac users
For colleagues who have Zoom basic accounts

Please note that students/participants are not required to have a Zoom account to join the meetings, and that the service is available to everyone with the university email address.

Please ask the colleague to go to http://hkbu.zoom.us and login with his/her SSOid in order to get HKBU ZOOM account. After that, you would be able to assign him/her as an alternative host. Please note that it is possible to add more than one alternative host and that you cannot add people outside HKBU as alternative hosts.

If the alternative host enters the meeting before other hosts, he/she will become the host of the meeting. Others, including the person who scheduled the meeting, will be co-hosts.

The alternative hosts cannot change the setting of the meetings. Only the one who scheduled the meeting can change it.

Due to data privacy policies, we are unable to assist with transferring data from an HKBU-subscribed account to a personal account.

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Meetings

There is no limitation on the length of the meeting if the host, who set up the meeting, used the HKBU Zoom account. It can support a maximum of 300 participants in each meeting.

The participants would need your approval before joining the meeting.

For more details, please refer to the following guide: https://support.zoom.us/hc/en-us/articles/115000332726-Waiting-Room

Please be informed that the waiting room function is not recommended for classes since the teacher have to let the students enter manually. To increase the level of security, you are recommended to use the Zoom plugin in Moodle to ensure only your students would have the meeting ID (and password).

Please click the participant List and select the user, click “More” > “Become host”

If other students are allowed to view the presentation, you can open up a Zoom class as usual and ask one of the presenting students to share their screen and present it. Please enable this function for students by click the icon "Security" and check "Share Screen" for allowing participants to share their screen.

If not, you may schedule a meeting and ask the groups to join the meeting in a different time period. You may also use the function “Breakout Room”. More detail can be found in https://support.zoom.us/hc/en-us/articles/206476093-Getting-Started-with-Breakout-Rooms.

You can uncheck it in the meeting options when scheduling the meeting ("Security" -- "Require authentication to join"). However, please note that if it is unchecked, all people with the meeting ID or URL will be able to join the meeting.

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Recordings

By default, only the meeting host can record and download meeting recordings. Co-hosts are able to record, but they cannot download the recordings.

You can enable "Record the meeting automatically" when scheduling a new meeting. Choose either "On the local computer" (offline mode) or "In the cloud" (cloud mode) as the storage location.

Yes, you can manually start recording at any time by pressing the "Record" button during your meeting.

  • Offline mode (On the local computer):
    The recording is saved locally in MP4 format, along with the chat text, in a folder under your "Documents" > "ZOOM" directory. To share with students, you may need to upload the "zoom_0.mp4" file to a cloud storage service.
  • Cloud mode (In the cloud):The recording is automatically available in the ZOOM plugin. You can choose whether to publish it. Cloud recordings are available for 120 days. You also have the option to download the video for personal reference.

Please contact your course lecturer directly. If they encounter any difficulties releasing or sharing the recordings, ask them to contact our support team for assistance.

If your recording was saved to your local computer, you will need to use third-party video editing software (such as VideoMaker, iMovie, or Windows Movie Maker) to trim the video.

For recordings recorded in the cloud, you may refer to the help guide here.

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Meeting logs

You can log in your Zoom account through https://hkbu.zoom.us/. Click "Reports" and select "Usage". Find the meeting ID and click the number of participants in the same row to download the meeting report as participant list.

However, Zoom does not provide a function to extract the meeting log by students. Please also note that deleting the recording of the meeting will not affect the participant record.

The chat room history is stored in "Cloud recordings" > "Chat file".

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Share Screen

You can click "Share" during your meeting to share your screen with the students. To let your student share their screens, please enable this function for students by click the icon "Security" and check "Share Screen" for allowing participants to share their screen.

Please be reminded to turn on the “Share computer sound” function in order to play the audio to the students.

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Audio/visual

Yes, the video is off by default but you can turn it on anytime. When you have interaction with students, it is recommended that you keep it on until the end of the teaching activity.

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Troubleshooting

Please do not login to the email system when you are using Zoom. Zoom will mistakenly identify your account being linked with your other Google account.

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