FAQ - ZOOM
Accounts
Please refer to the following guides:
For new Window users
For new Mac users
For colleagues who have Zoom basic accounts
Please note that students/participants are not required to have a Zoom account to join the meetings, and that the service is available to everyone with the university email address.
Please ask the colleague to go to http://hkbu.zoom.us and login with his/her SSOid in order to get HKBU ZOOM account. After that, you would be able to assign him/her as an alternative host. Please note that it is possible to add more than one alternative host and that you cannot add people outside HKBU as alternative hosts.
If the alternative host enters the meeting before other hosts, he/she will become the host of the meeting. Others, including the person who scheduled the meeting, will be co-hosts.
The alternative hosts cannot change the setting of the meetings. Only the one who scheduled the meeting can change it.
Meetings
There is no limitation on the length of the meeting if the host, who set up the meeting, used the HKBU Zoom account. It can support a maximum of 300 participants in each meeting.
The participants would need your approval before joining the meeting.
For more details, please refer to the following guide: https://support.zoom.us/hc/en-us/articles/115000332726-Waiting-Room
Please be informed that the waiting room function is not recommended for classes since the teacher have to let the students enter manually. To increase the level of security, you are recommended to use the Zoom plugin in Moodle to ensure only your students would have the meeting ID (and password).
Please click the participant List and select the user, click “More” > “Become host”
If other students are allowed to view the presentation, you can open up a Zoom class as usual and ask one of the presenting students to share their screen and present it. Please enable this function for students by click the icon "Security" and check "Share Screen" for allowing participants to share their screen.
If not, you may schedule a meeting and ask the groups to join the meeting in a different time period. You may also use the function “Breakout Room”. More detail can be found in https://support.zoom.us/hc/en-us/articles/206476093-Getting-Started-with-Breakout-Rooms.
You can uncheck it in the meeting options when scheduling the meeting ("Security" -- "Require authentication to join"). However, please note that if it is unchecked, all people with the meeting ID or URL will be able to join the meeting.
Meeting logs
By default, only the host can record and download the meeting recordings. The co-hosts can record, but not download it. For the recording, you need to enable "Record the meeting automatically" and select storage "On the local computer" or "In the cloud" when you schedule a new meeting. Alternatively, you can press "Record" button during the meeting. There are two modes: offline mode and cloud mode.
For offline mode (On the local computer), it will create a folder with MP4 format and the chat room text record your local computer under "Documents" > "ZOOM" by default. You may need to re-upload the file "zoom_0.mp4" to the Google drive or One Drive and share it to the students. To edit the recording, you may use the MP4 file and some available tools (e.g. videomaker) to edit it.
For the cloud mode (In the cloud), your recording will be automatically ready in ZOOM plugin. You can choose to publish it or not, but it only lasts for 120 days. You may also download the video for reference.
If you would like to allow the participants to download it:
- Go to https://hkbu.zoom.us/ and signin with SSOid
- Search the video you would like to release
- Click "Share…" next to the video
- Turn on "Viewers can download"
To edit it, you have to download the video and edit it with available tools (e.g. videomaker).
You can log in your Zoom account through https://hkbu.zoom.us/. Click "Reports" and select "Usage". Find the meeting ID and click the number of participants in the same row to download the meeting report as participant list.
However, Zoom does not provide a function to extract the meeting log by students. Please also note that deleting the recording of the meeting will not affect the participant record.
The chat room history is stored in "Cloud recordings" > "Chat file".
Share Screen
Audio/visual
Yes, the video is off by default but you can turn it on anytime. When you have interaction with students, it is recommended that you keep it on until the end of the teaching activity.
Troubleshooting
Please do not login to the email system when you are using Zoom. Zoom will mistakenly identify your account being linked with your other Google account.
Digital Learning & Teaching ecosystem
Learn More
